While working on Roku streaming player, you can face many issues like Roku activation issues, wireless troubleshooting issues and many more. Just like these issues, some another issue you can face like audio/video issues, buffering issues or Roku freezing issues. When you also suffer from these issues then don’t worry. We have an expert technical team who will resolve your all issues and problems. Moreover, you can also take help from our Roku Technical Support. Our Customer support service is 24/7*365 days available for you.
This problem occurs when you see the video from the Roku streaming player but do not hear the audio associated with that video. For this, make sure you have connected proper input cable connection to the Roku player and the Home TV. If still, you face problem then go to Roku.com/link. Our well-qualified experts will help you and give you guidance for resolving your problem.
Here, are some steps that you need to follow one by one.
- Connect Roku player directly to the TV instead of using another device like A/V Receiver:-
If you already have connected like this and still face problem then check out the following points.
- First of all, check out the volume level and mute setting from your television.
- Make sure, the mute is OFF and the volume level is at the perfect audible level.
- Moreover, if you are using the composite cable then check that you have connected the both ends properly. Because composite audio cables have its red or white connectors.
- Now, connect the TV to other input cables, if you see that you can now hear the sound. Then it means that there is a problem in the previous input cables.
- Try to change the cables.
- Roku player connected to AVR: –
If you are using AVR and still facing the No sound issue then check out some main things.
- Make sure you have connected to correct input to the AVR.
- Next, check the level of the volume and mute settings on your television. With this, also check the master volume level on the AVR.
- If you are using the composite cables then trying to check that it’s both terminals is connected properly or not.
- If still, the problem remains same then tries to connect the A/V receiver to another input.
- Connect Roku Player to the S/PDIF (Optical) to the A/V receiver:- If you have tried all the method including S/PDIF (optical) methods and still unable to resolve this issue then for this, notice some points very carefully.
- Try to change the audio mode to Dolby digital.
- Next, press “home button” on your remote control.
- You will see the option of settings. Scroll down the settings.
- Now, go to the audio and set the HDMI and S/PDIF to Dolby D.
Moreover, you can also experience this issue when you trying to play 5.1 surround sound. This may happens due to the reason that your TV or A/V R is not cable of supporting 5.1 surround sounds. Then for this, do some simple steps.
- First of all, Press home from your remote and scroll down the setting and go to the audio option.
- Now, set audio mode to the stereo.
- In addition to it also set the HDMI to PCM-stereo.
- If still, you face the same issue then disconnect and reconnect all cables.
- Then press home on your remote scroll down to the settings.
- Again, set audio mode to the stereo.
- Set the HDMI to PCM-stereo.