Roku Error Code 014.30: What It Is And How To Fix It

The 014.30 error occurs when a Roku device is not receiving a strong internet signal or it is unable to connect to the internet during streaming.

The error typically appears as a purple box across most of the screen. Below is the common message that appears:

Can't connect to your wireless network. Check the following: 
Is your password entered correctly (passwords are case sensitive)?
Does your router block unknown MAC addresses? If so, add MAC address...
error code: 014.30

This error can occur when you are attempting to start streaming with your Roku device or during a streaming session. It occurs when the internet signal has become too weak for the device to perform properly or if no internet is available.

Resolving this issue is generally straightforward, although it can be caused by problems outside of your control.

  1. Test your Wi-Fi network with another device, such as your cell phone or computer. Make sure your internet is working properly before you proceed. If not, stop and contact your internet service provider.

  2. Using your Roku remote, go to Settings System System restart on the Roku menu or Settings System Power System restart if you have a Roku television to restart your Roku system.

  3. Reboot your modem and router. Rebooting the modem and router may reset your wireless signal to normal if there is other interference that has caused the Roku to lose signal.
  4. When all devices are powered on again, test the Roku to see if the error occurs. If the error still appears, use the Roku remote to go to Settings Network Setup connection and select Wireless.

    Choose your network and enter the network password to ensure it is entered correctly. Select Connect to proceed.

If you use MAC address filtering on your network your Roku device may be blocked because the MAC address isn’t recognized. Add the MAC address provided on the error message screen to your router to see if that unblocks your Roku device and returns your service to normal.

If you have determined that your Wi-Fi network is working efficiently and all other efforts to resolve error 014.30 have failed, performing a factory reset on your Roku device will restore it to its original settings. Then you can set the Roku up as if it were new and reconnect it to your network to see if it is operating properly.

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